Managing girl enquiries

For many parents and carers, a phone call or email from you is their first impression of Girlguiding.

Make sure you provide a warm welcome and keep them up-to-date with what’s happening. Let the parent or carer know how long their daughter is expected to be on your unit’s waiting list.

You’ll need to log all of your actions – from making initial contact to inviting potential members to their first meeting – on the system. There are help files on GO that you can use. This really helps when commissioners are looking at enquiries.

It’s important to move potential joiners along the stages of joining on GO so that waiting lists are up to date and enquirers aren’t sitting in the wrong place for too long. After 21 days, you’ll get a reminder about the enquiry, unless it’s been updated to ‘contacted’. Adding a comment doesn’t stop the 21-day email. If you’re waiting for the parent or carer to come back to you, update the enquiry as ‘contacted’.  

If there’s no space in your unit, move them to ‘wait list- new’ or ‘wait list- existing’ depending on their membership status: New for a girl who hasn’t joined us yet or existing for a girl who already has a membership number.

There’s lots more information on Go and your commissioner can help if you’re not sure what to do.

There’s also lots of advice on the website:

https://www.girlguiding.org.uk/information-for-volunteers/running-your-unit/membership-administration/starting-and-transferring-girls/managing-your-waiting-lists/

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For many parents and carers, a phone call or email from you is their first impression of Girlguiding.

Make sure you provide a warm welcome and keep them up-to-date with what’s happening. Let the parent or carer know how long their daughter is expected to be on your unit’s waiting list.

You’ll need to log all of your actions – from making initial contact to inviting potential members to their first meeting – on the system. There are help files on GO that you can use. This really helps when commissioners are looking at enquiries.

It’s important to move potential joiners along the stages of joining on GO so that waiting lists are up to date and enquirers aren’t sitting in the wrong place for too long. After 21 days, you’ll get a reminder about the enquiry, unless it’s been updated to ‘contacted’. Adding a comment doesn’t stop the 21-day email. If you’re waiting for the parent or carer to come back to you, update the enquiry as ‘contacted’.  

If there’s no space in your unit, move them to ‘wait list- new’ or ‘wait list- existing’ depending on their membership status: New for a girl who hasn’t joined us yet or existing for a girl who already has a membership number.

There’s lots more information on Go and your commissioner can help if you’re not sure what to do.

There’s also lots of advice on the website:

https://www.girlguiding.org.uk/information-for-volunteers/running-your-unit/membership-administration/starting-and-transferring-girls/managing-your-waiting-lists/

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